Thank you for choosing mustya.top. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return or exchange it according to the following guidelines.
Return and Exchange Period
You must contact us within 30 days of receiving your order. Returns or exchanges after this date will not be accepted.
Return and Exchange Policy
The item must be in its original condition and must not have been worn, washed, or damaged.
The item must be complete with all tags and packaging.
Personalized or discounted items cannot be returned or exchanged for personal reasons (e.g., incorrect size or an unpopular style) unless there is a quality issue.
Return and Exchange Process
Contact Customer Service to request a return or exchange. Please include your order number and a description of the product issue.
After receiving a return authorization, please return the item to the address provided.
Once we receive the item and confirm that it meets the return or exchange conditions, we will process the refund or exchange as quickly as possible.
Refund Information
Refunds will be processed through your original payment method. Processing time is typically 7-10 business days. The refund amount does not include return shipping costs for personal reasons.
Shipping Costs
For returns or exchanges due to quality issues, we will cover the return shipping costs.
For returns due to personal reasons, the buyer is responsible for the return shipping costs.
Contact
For any questions or assistance, please contact our customer service team via the “Contact Us” page. We will be happy to help.
