Thank you for visiting mustya.top. To ensure the safe and timely delivery of your products, we have established the following shipping terms and conditions, covering import and export standards, shipping times, and partner logistics services.
- Import and Export Standards
We strictly adhere to the import and export laws and regulations of the United States and the destination country to ensure that all products are legal and compliant.
Some products may not be shipped due to local regulations. Please confirm that the product is legally importable into your country before placing an order.
Customers are responsible for providing accurate shipping addresses and relevant information to ensure smooth customs clearance. Customers are responsible for any duties, penalties, or delays caused by incorrect information. - Shipping Times
For domestic US orders: Processing time is typically 1-2 business days, and shipping time is 3-7 business days (depending on the delivery region and logistics provider).
For international orders: Processing time is 2-3 business days, and international shipping time is typically 7-21 business days, depending on the destination country and customs clearance speed.
Delays due to weather, holidays, customs inspections, or other uncontrollable factors will be notified to the customer. - Logistics Partners
We partner with several well-known logistics companies to ensure efficient delivery and high-quality service, including but not limited to:
U.S.: FedEx, UPS, USPS
International: DHL, FedEx International, UPS International - International Shipping Services
We ship to numerous countries and regions worldwide. Please refer to the shipping options during checkout for specific regions supported.
International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. We recommend that you familiarize yourself with local import policies in advance.
International shipments typically include tracking. You can use the tracking number we provide to track the delivery status. - Package Loss or Damage
If a package is lost or severely damaged during shipping, please contact us within 7 days of receiving the package. We will assist in investigating and processing the claim.